Keeping Client Engagement Human in the Digital Age

A talk by Christopher Simpson
Head of Customer Success, Direct Commerce

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About this talk

Now more than ever before our customers need us to meet them in digital space. Video calls, emails, chats and chatbots – our customer interactions are changing and that change is accelerating. So, with all this digital interaction, how do we keep the human connection that builds trust, drives retention and maximizes long term growth? Join us to hear how human interaction online can drive your customer success strategy.

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